Scrplay88 Privacy Policy – Personal Data Protection for Malaysian Players

This Privacy Policy is published by scrplay88 ("we", "Platform", "scrplay88") to explain our practices in managing personal information collected from users and members of our online casino platform at scrplay88.bet. This policy applies to all individuals who visit the scrplay88 website, register an account, make a deposit, or contact our support team.

Scrplay88 takes your privacy very seriously. We understand that your trust in us depends not only on the quality of the games and services we offer, but also on how responsibly we handle your personal information. Every data management decision at scrplay88 is made with the player's best interests as the top priority.

This scrplay88 Privacy Policy is in full compliance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia and relevant international data protection standards. We continually update this policy to reflect changes in legislation, technology, and current industry practices.

Scrplay88 collects various types of personal information necessary to provide a safe, secure, and responsible online casino platform. Below are the categories of data we collect:

Scrplay88 collects your personal data through various methods throughout your interactions with our platform:

• Account Registration: When you register as a new scrplay88 member, you provide us directly with basic information such as your name, phone number and email address.
• KYC Process: During identity verification, you will be required to upload identification documents such as a copy of your MyKad or passport for age and identity verification purposes.
• Financial Transactions: Each time you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, your transaction details are automatically recorded in our system.
• Platform Usage: Technical and gameplay data are collected automatically when you use the scrplay88 platform, including pages visited, games played, and session duration.
• Correspondence with Us: When you contact the scrplay88 support team via LiveChat, email, or phone, records of those interactions are retained for service quality and dispute resolution purposes.
• Cookies & Tracking Technologies: scrplay88 uses session cookies and persistent cookies to enhance the user experience and analyse platform usage patterns.

Scrplay88 uses collected personal data only for legitimate and relevant purposes. The following are the primary purposes for which scrplay88 uses your data:

• Account Management: Processing registrations, verifying identities and managing your member account on the scrplay88 platform.
• Transaction Processing: Processing deposits and withdrawals via your chosen Malaysian local payment methods, securely and accurately.
• Security & Fraud Prevention: Detecting, investigating and preventing fraudulent activity, money laundering, or violations of scrplay88's Terms & Conditions.
• Legal Compliance: Fulfilling legal obligations under Malaysia's Personal Data Protection Act 2010 and applicable anti-money laundering (AML) regulations.
• Service Improvement: Analysing usage patterns to improve the interface, gaming experience, and quality of scrplay88's customer support services.
• Marketing Communications: Sending you information on scrplay88 promotions, bonuses, and the latest offers — subject to your consent, which may be withdrawn at any time.
• Responsible Gambling: Monitoring gameplay patterns to identify players who may require assistance or intervention relating to problem gambling.

Scrplay88 does not sell your personal data to any third party for marketing or commercial purposes. However, in certain limited situations, scrplay88 may need to share your information with the following parties:

• Payment Service Providers: Transaction information required for processing is shared with Malaysian payment processors such as Touch 'n Go eWallet, GrabPay, DuitNow, and FPX providers solely to complete your transactions.
• Malaysian Authorities: scrplay88 will disclose required information to Malaysian authorities such as the police, courts, or regulatory bodies when legally required to do so.
• Identity Verification Provider: KYC information may be processed through approved third-party identity verification platforms to ensure the accuracy and security of the verification process.
• Platform Technology Providers: scrplay88's software and technical infrastructure providers may access certain data within a limited scope, subject to strict confidentiality agreements.

In all data-sharing situations described above, scrplay88 ensures that recipients adhere to data protection standards equivalent to or higher than our own.

Scrplay88 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:

• 256-bit SSL Encryption: All data transmitted between your browser and scrplay88's servers is protected using 256-bit SSL encryption — the highest security standard in the industry.
• Secure Data Storage: Your data is stored on secure servers protected by multiple layers of security, including firewalls, intrusion detection systems, and strict physical access controls.
• Segregated Funds Account: scrplay88 member funds are held in a separate account, segregated from the company's operational funds, ensuring your financial security.
• Staff Access Controls: Only scrplay88 staff who require access to carry out their duties are granted permission to access member data, and all access is logged and monitored.
• Regular Security Audits: scrplay88 conducts comprehensive security audits by independent third parties at least twice a year to identify and address any potential vulnerabilities.
• 24/7 Monitoring: scrplay88's automated monitoring system operates around the clock to detect suspicious activity and respond to security threats in real time.

The scrplay88 website uses cookies and similar tracking technologies to enhance user experience and ensure optimal platform performance. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled.
• Analytics Cookies: Helps scrplay88 understand how players interact with the platform – which pages are visited most frequently, which games are most popular, and overall navigation patterns. This information is used in aggregate to improve the platform.
• Functional Cookies: Stores user preferences such as language selection, interface settings, and search history to deliver a more personalised experience.
• Performance Cookies: Used to monitor the technical performance of the scrplay88 platform and identify any issues requiring prompt resolution.

You can manage and control cookies through your internet browser settings. However, disabling certain cookies may affect the functionality and your overall experience on the scrplay88 platform.

Under Malaysia's Personal Data Protection Act 2010 and the scrplay88 privacy policy, you have the following rights with respect to the personal data we hold about you:

Scrplay88 retains your personal data for as long as necessary to fulfil the purpose for which it was collected and to comply with applicable legal obligations. The following are general guidelines on data retention periods:

• Active Account Data: Retained for the duration your account remains active with scrplay88 and for any additional period required by Malaysian law after account closure.
• Financial Transaction Records: Retained for a minimum of 7 years after the transaction date, in accordance with the requirements of the Companies Act and Malaysian tax laws.
• KYC Documents: Retained for a minimum of 5 years after the end of the business relationship, in accordance with anti-money laundering requirements.
• Support Communication Records: Retained for 2 years from the date of last interaction, for service quality and dispute resolution purposes.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications from scrplay88.

When your data is no longer needed and there is no legal obligation to retain it, scrplay88 will securely delete or anonymise it using irreversible methods.

Scrplay88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Whenever we make material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending notifications to all registered scrplay88 members via email or in-platform notifications at least 14 days before the changes take effect.
• Displaying a prominent notice on the scrplay88 homepage regarding policy changes that are in progress.

Your continued use of the scrplay88 platform after the effective date of any Privacy Policy changes constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and contact us to close your account.

If you have any questions, concerns, or complaints regarding the scrplay88 Privacy Policy or how we handle your personal data, please contact our Privacy Officer through the following channels:

• Privacy Email: privacy@scrplay88.bet
• General Support Email: support@scrplay88.bet
• LiveChat: Available 24/7 in Bahasa Malaysia on the scrplay88 platform

Scrplay88 is committed to responding to all privacy-related enquiries within 5 business days and resolve formal complaints within 30 working days from the date the complaint is received. If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner or the relevant regulatory authority.